AUD ($)
  • Other currencies coming soon

Tours

How do I know if there are seats available?

If a tour is showing available for booking then usually there are seats available.

The tour shows it requires minimum numbers to operate, should I wait till enough people book till I book?

Very rarely do tours not make the minimum numbers and if the operator does cancel the tour you will get a full refund and we can try and help you find another suitable tour.

Are entrance fees, equipment hire costs etc included in tour price?

This depends on the tour, each tour lists what is included.

Why book with tourstogo.com

We are based in Australia with a dedicated team of travel experts who can assist you find the perfect tour. We have built a solid reputation with our operators and only offer those tours we would take ourselves.

Our website saves you time and makes your selection easier. We have been doing this for over a decade and have all the best tours listed in one place, so comparisons are simple, and finding the tour just right for you is only a couple of clicks away.

Also we don't mark up the tour cost and currently there is no booking fee, credit card charges or any sort of markup. And because we have been around so long and have a great relationship with our operators we often have ‘Hot Deals’ not available anywhere else.

Do I have to book on-line?

No, we are happy to take bookings over the phone during business hours, 9am to 5pm AEST Monday to Friday, (07) 4041 3244

Do I have to book in advance?

You can book with us up until the day before your tour. Be aware many tours have limited numbers, so they do sell out well in advance of departure dates. The best way to ensure that you don’t miss out is to reserve your seat early by making a booking.

What do I do in bad weather?

If the weather forces a cancellation the operator will notify you, otherwise tours will operate as normal and we think it is better to go on the tour than stay in your hotel. As an example it often rains in Cairns while at the same time it is perfect weather at the Great Barrier Reef, also some locations are their best when it rains, Uluru is spectacular when it rains and the desert comes alive, and the rainforest during a tropical downpour is a magical event. Just remember if you chose to cancel normal cancellation policies apply.

Why is the charge on my credit card less than the advertised price?

Some tours include a ‘Pay on Board’ (POB) fee, such as Reef Tax. At tourstogo.com we include this in the advertised cost, but deduct it from your credit card charge. Please remember you will need to pay the operator any ‘POB’ charges on the day of the tour.

Group Bookings

We may be able to offer a discount for a group of 10 or more. Please call the tourstogo.com office for details (07) 4041 3244 9am to 5pm Monday to Friday.

Can I change my booking details?

This will depend on the individual operator and the type of change, but in most cases changes can occur prior to the departure date. You should discuss these with the operator of your tour directly.

If you want to add more people to your booking, then we suggest that you create a new booking just for the late-comers.

Giving a tour as a gift?

What a great idea, experiences are always fondly remembered. You can either give someone a gift card towards the cost of the tour, or pick a tour and a date. Either one makes a really memorable gift.

I have special dietary requirements.

Check the tour details first as most operators, who include meals, will try to help out where possible. If your particular needs are not listed then contact either the operator if you have already booked, or tourstogo.com, 9am to 5 pm AEST Monday to Friday on 07 4041 3244.

Which tour is right for me?

That’s half the fun, working out which tour is best for you. With our huge selection and our range of filters finding the right tour is easy. We only list the best tours for each destination so whichever tour you decide on will be a great one. Our office is open 9am to 5pm AEST Monday to Friday on 07 4041 3244 if you need a little more help.

I have lost my tour documents what can I do?

For all bookings we recommend you write down your booking number, the operators name and their phone number somewhere as a back-up.

If you’ve just booked and haven’t received your documents email, check your junk mail in case it’s gone there by accident.

As long as it is prior to travel we can resend the documents to the email address provided. If you have started travelling and cannot access the provided email address, contact the tourtogo.com office, Monday to Friday 9am to 5pm AEST, (07) 4041 3244, and we will help you.

If you need help outside these hours the tour operator will have your details so call the number tourstogo.com provided.

Pick ups.

Can I be picked up from or dropped off to the airport?

In most cases no. Many airports have restrictions on commercial operators picking up and dropping off customers. If an airport pick-ups is available it will be included in the departure points or pick up details.

Do you pick up from my hotel?

Many tours do provide CBD hotel pick-ups, however with over 300 hotels in some cities, not every hotel will be a pick up location for every tour. Scheduling these pick-ups times in advance can be difficult and is done by your tour operator. Your tour operator will provide a convenient pick-up point and time for your particular circumstances.  Please ensure that you check this with them when reconfirming your tour.

Can I be picked up from a private residence?

In most cases no, although some operators will pick up from certain residential areas, check the tour details for your pick up options.

Cancellations and Refunds

What is your cancellation policy?

Each tour operator has different cancellation policies. These are outlined in the booking form and your confirmation email. Tourstogo.com also has a separate cancellation policy specified in the Terms and Conditions. As a general rule the earlier a tour is cancelled the lower the cancellation fee.

If you need to cancel your tour please contact the tour operator directly to do so.

Refunds will be provided based on the tour operator and tourstogo.com cancellation terms and conditions.

Why is my refund amount different to what I paid?

This could be due to cancellation fees, but also from fluctuations in Foreign Exchange rates, which can sometimes work in your favour.

Contact Details

Why do you prefer a local contact number?

If tourstogo.com or the tour operator needs to contact you it is usually around the time of travel, so a local contact makes it a lot easier, not everyone has access to their home mobile or email whilst on holidays.

I really need to speak to someone.

We understand that, if you have a booking and it is specifically related to a tour then it is best to call the operator’s telephone number as listed on your tour voucher. Otherwise the tourstogo.com office is open 9am to 5pm AEST Monday to Friday, (07) 4041 3244.

Who is the operator?

You will receive the tour operator contact details with your confirmation email. This will include their telephone and email information.

Why do I need to confirm with the operator?

Sometimes there are minor, last minute schedule changes or a slightly different departure location, and the tour operators also like to confirm the details with you to make sure your day is perfect.